Bank-Wide Organizational Restructuring

One of the largest banks in Middle East was faced with an organizational structure unable to scale with its current business let alone its strategic objectives.  Duplicated functions, inappropriate span of controls, lack of customer focus and major businesses all running in silos were all factors impeding growth.  More detrimental was the bank was not easy to do business with for both its customers and employees.  

In support of its objective of being the number one bank in its market in terms of: Profit, Revenue, Customer Experience and Employer of Choice, management engaged LoBue to assist in restructuring the entire organization.

• Implement a “manage, support, control” organizational model to ensure customer first focus and appropriate function to skill alignment.
• Reorganize business lines in support of a customer segment versus product centric market approach.
• Purify business line functions to shift focus from activity to results management.
• Create centers of excellence for support / operations and consolidate like functions throughout the organization.
• Recommend an authority/responsibility model for production and service functions consistent with industry best practices.
• Implement a staffing/capacity planning process to allow for appropriate and controlled organizational sizing