Our Services

Organization Transformation

The world moves too fast to stay in one place. You need to be willing to disrupt your business before someone else comes along and does it for you. This is where we can help. Our transformation solution is a battle-tested method we’ve perfected over 40 years for hundreds of businesses. The result is a more agile, efficient, high-performing organization ready to handle whatever comes your way. Let us dive deep into your inner workings so we can help you leverage your strengths, resources, and initiatives for real results—guaranteed.

ORGANIZATION DESIGN
We do a painstaking analysis of every moving part that drives your business: functions, processes, people, and most important, what your customers need from you. Using our methodical, proven methods we uncover underlying issues and hidden opportunities so you can launch your transformation from a position of total transparency. 

During this process, we will embed performance management principles, processes, and tools throughout every layer of your organization. We continuously measure every element of performance and relentlessly track this against your objectives. We will help you use this data to refine your operations until every action your business takes produces real results. We’ll do this again, and again.

• Functional Alignment    
• Span of Control Optimization
• Chain of Command
  
• Capacity-Based Staffing Models
  
• Competency Analysis & Development
  
• Functional Cost Analysis
  

OPERATIONAL STRATEGY
We use a radical approach to optimizing operational performance. We apply comprehensive modeling to define your customer experience requirements and design new processes to deliver on those requirements in a cost-effective manner. We redesign your operating model to ensure the new more agile, efficient, and customer-centered processes are effectively performed not as a one-off, but modus operandi so you see improved results consistently and for the long term.

• Customer  Experience Optimization    
• Business  Model Structure & Roadmap
  
• End-to-End  Process Rationalization
  
• Business  Resilience Strategy
  

BUSINESS OUTCOME ASSURANCE
We use a practical, proven approach to digital transformation that ensures your modernization efforts produce meaningful results. We will assess your current digital state then focus process design and change efforts to enable your organization to meet its digital performance objectives.

• Program  Leadership
• Project  Leadership
• Change  Management Leadership
• Benefit  Realization & Change Sustainment

Client Results